Shipping Policy

Last updated: June 2026

Thank you for shopping with EcoDream Fashion. We’re committed to delivering your sustainable apparel quickly, safely, and responsibly. This Shipping Policy explains how we process, ship, and deliver your orders.

  1. Order Processing Times

We aim to process all orders as efficiently as possible.

  • Processing time: 1–3 business days
  • Orders placed on weekends or public holidays are processed on the next business day
  • During peak periods, processing times may be slightly longer

You will receive an email confirmation once your order has been dispatched.

  1. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and the weight of your order.

Australia (Domestic Shipping)

  • Standard shipping: 3–8 business days
  • Express shipping (if available): 1–3 business days

International Shipping

If enabled in your store:

  • Delivery times vary by destination
  • Most international orders arrive within 7–21 business days
  • Customs delays may extend delivery times
  1. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear after dispatch.

  1. Shipping Carriers

We partner with reliable carriers to ensure safe delivery, including:

  • Australia Post
  • International postal services
  • Courier partners (depending on destination)

Carrier selection may vary based on your location and order size.

  1. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout.

EcoDream Fashion is not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Lost packages due to address errors
  • Additional fees for re‑delivery or address corrections

If you notice an error, contact us immediately at info@ecodreamclimber.com.

  1. Customs, Duties & Taxes (International Orders)

International shipments may be subject to:

  • Customs fees
  • Import duties
  • Local taxes

These charges are the responsibility of the customer. We cannot predict or control these fees.

  1. Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged:

  • Contact the carrier first using your tracking number
  • If the issue is unresolved, email us at info@ecodreamclimber.com and we’ll assist you

We will work with the carrier to investigate and resolve the issue.

  1. Pre‑Orders & Backorders

If an item is marked as pre‑order or backorder:

  • Estimated shipping dates will be displayed on the product page
  • Orders containing both in‑stock and pre‑order items may ship together unless otherwise stated
  1. Changes to This Policy

We may update this Shipping Policy from time to time. The “Last updated” date will reflect the most recent version.

  1. Contact Us

For shipping questions or support, contact:

📧 info@ecodreamclimber.com

We’re here to help ensure your EcoDream Fashion order arrives smoothly.